Reovo, operated by Reovo ("we", "us", "our"), is committed to protecting your personal data. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights under the General Data Protection Regulation (GDPR).
Data Controller: Reovo
Address: [FULL ADDRESS], Netherlands
Email: info@reovo.com
KVK: [KVK NUMBER]
1 — Data We Collect
When you visit reovo.com or place an order, we may collect the following data:
- Identity Data: first name, last name
- Contact Data: email address, phone number, delivery address, billing address
- Transaction Data: purchase history, order details, payment method type
- Technical Data: IP address, browser type, device type, pages visited, time spent
- Marketing Data: your preferences for receiving marketing communications
- Communication Data: messages you send us via email or contact forms
We do not collect sensitive personal data such as health information, political views, or financial account numbers.
2 — How We Collect Your Data
Direct interactions: when you create an account, place an order, sign up for newsletters, contact us, or fill in a form on our website.
Automated technologies: through cookies and similar tracking technologies when you browse reovo.com.
Third parties: through our payment processor, shipping partners, and analytics providers.
3 — How We Use Your Data
- To process and fulfill your orders (legal basis: contract)
- To communicate with you about your order status and shipping (legal basis: contract)
- To manage returns, refunds, and warranty claims (legal basis: contract)
- To comply with legal obligations such as tax and accounting (legal basis: legal obligation)
- To send marketing communications, if you have opted in (legal basis: consent)
- To improve our website and products through analytics (legal basis: legitimate interest)
- To prevent fraud and protect website security (legal basis: legitimate interest)
4 — Marketing Communications
We will only send you marketing emails if you have explicitly opted in. You can withdraw your consent at any time by clicking "unsubscribe" in any marketing email or by contacting us at info@reovo.com.
Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.
5 — Cookies
Reovo uses cookies to improve your browsing experience, analyze site traffic, and support marketing activities. Cookies are small text files stored on your device.
- Essential cookies: required for the website to function. These cannot be disabled.
- Analytics cookies: help us understand how visitors use our website (e.g. Google Analytics).
- Marketing cookies: used to show relevant advertisements on third-party platforms.
You can manage or disable cookies at any time through your browser settings. Disabling certain cookies may affect website functionality.
6 — Data Sharing
We do not sell your personal data. We share data only with trusted third parties who help us operate our business:
- Shopify Inc.: our e-commerce platform (data processor)
- Payment processors: to handle secure payment transactions
- Shipping partners: to deliver your orders (name, address, contact details shared)
- Email service providers: to send order confirmations and newsletters
- Analytics providers: such as Google Analytics, to analyze website usage
All third-party processors are required to handle your data in compliance with applicable data protection laws.
7 — International Transfers
Some of our third-party providers may process your data outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
8 — Data Retention
We retain your personal data only for as long as necessary for the purposes described in this policy. Order and transaction data is retained for a minimum of 7 years to comply with Dutch tax law. Marketing data is retained until you withdraw consent.
9 — Your Rights Under GDPR
- Right of access: request a copy of the personal data we hold about you
- Right to rectification: request correction of inaccurate or incomplete data
- Right to erasure: request deletion of your personal data, subject to legal obligations
- Right to restriction: request that we limit how we process your data
- Right to data portability: receive your data in a structured, machine-readable format
- Right to object: object to processing based on legitimate interests or direct marketing
- Right to withdraw consent: withdraw consent for marketing at any time
To exercise any of these rights, contact us at info@reovo.com. We will respond within 30 days. If you believe we are not handling your data correctly, you may lodge a complaint with the Dutch Data Protection Authority:
Autoriteit Persoonsgegevens
https://autoriteitpersoonsgegevens.nl
10 — Security
We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. All data transmitted through reovo.com is encrypted via SSL/TLS.
11 — Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will always be published on this page with a revised date. We encourage you to review this policy periodically.
